FREQUENTLY ASKED QUESTIONS

Yes, definitely. The first cleaning will take longer than the following visits in order to bring your space up to our standards. Homes that have not been cleaned in a while or that have shedding pets will take longer to clean for sure. When we speak with you to schedule your initial cleaning, we will be able to provide you with an estimate, but you have to be honest about the size and conditions of your house. No judging here... we love messes! If we need more time to finish, we will contact you about an hour before the cleaning is completed.

Less time is required for subsequent maintenance cleans since we are now familiar with your space. We will help you keep your home clean and in shape, but if your house is a disaster zone when we arrive, we will not have enough time for scrubbing if we have to spend the majority of our time tidying. So, the condition of your home will determine the time we will need to make it sparkle. 

We provide everything except the vacuum cleaner and toilet brush. We require that our clients provide their own vacuum cleaner and a toilet brush for every bathroom to avoid cross-contamination.

We will wash hands as soon as we arrive and right before leaving. When we are in direct discussions or proximity with clients, we will wear face masks. Also, we will always use your vacuum to minimize cross-contamination. Our high-touch sanitizing service is included with every cleaning. Please know that we will not clean houses where someone is sick or has been sick recently. 

Absolutely. We carry liability insurance to protect you and your home.

We provide a 100% happiness guarantee! We thrive to give you the best experience every single time. But if, for some reason, you are not satisfied and smiling after your cleaning, we have not done our job. Please notify us within 24 hours of your cleaning and we will come back to make it right. Always.

Please note that other than talking to your pets while we are cleaning, we do not walk or feed them unless you leave us a treat. You know, a treat for us to give them. But we will always clean their water and food bowls because it wouldn't be fair if we didn't.

Yes, we will change your bed sheets if you leave fresh ones on your beds. Beds will be made regardless of linen changes. However, for safety reasons, we will not make or change bed sheets in bunk beds.

Yes, but not from beginning to end. We take over the most tedious part of this task – the folding and putting away. We know the easiest part is the washing and drying, let us take care of the rest. If you would like laundry done the same day of your regular cleaning, please let us know in advance so we can plan our schedule accordingly.

We love messes, but unless previous arrangements have been made for us to dedicate more time to work with the clutter, we will do our best to clean under and around it within reason. 

One housekeeper will be taking care or your home for recurring maintenance cleans. We will send two housekeepers for large homes, spring/deep cleanings or move-in/out cleanings.

Unfortunately, yes. We are happy to help with your house cleaning needs, but there are a few things that for safety and/or insurance reasons, we do not do. Here they are:

• clean inside china cabinets and curios
• clean Lego display areas
• clean glass wet bars or chandeliers
• clean diaper genies
• clean exterior windows or any outside areas
• clean biohazards (mold, waste, blood, bodily fluids)
• clean cat litter box
• clean up/remove dead insects (infestation)
• climb higher than a 2-step stool
• move heavy furniture or flip mattresses

Only if you would like to be, but under the current circumstances most of our clients are working from home. We only ask that you work on a different room or level of the house while we are cleaning to make your work and ours easier. If you won't be home, you can leave the key in a lock box (our preference), a secure location, or provide us with a code for entry.

We understand that most children are doing virtual learning these days and that they are responsible and awesome…. but, we will not clean if there are no adults in the house.

We are a small business and, in most cases, we can do what you want. Just let us know your special request in advance and we will do our best to make it happen.

Certainly! You will be charged our current hourly rate with a 3-hour minimum. We will discuss your priority list for your visit and work in that order.

We require a 24-hour cancelation notice. A $50 cancellation fee will apply if notice is not received before this deadline during our regular business hours. If we arrive at a cleaning and we do not have access to your home for whatever reason, a 50% of the estimate will be charged as a lockout fee.

We treat your home with the utmost respect, but accidents can happen. Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (e.g., pictures not hung securely, top heavy items with unstable bases, wobbly and tippy objects). We cannot take responsibility for “booby traps”, but if we are responsible for any damage, we will leave a note or contact you. We will make every attempt to repair, replace, or pay for any damage or breakage caused. If we are replacing a broken item, we will keep the broken one.

Never, but you will be asked to sign a client service agreement stating that you understand and accept our company policies and terms of service. You can cancel service any time you wish, but we definitely want you back because you are happy with the work we do!

Yes, in order to schedule any cleaning, organizing or laundry tasks, we require to keep a credit cart on file. A hold will automatically be placed on the card the morning before the clean and will be charged after the clean has been completed.

Payment is due the day of your cleaning. We love to clean but hate to make collection calls.